Our Team

Alysa, one of our Customer Service Reps, works to serve our customers by answering their order, product, and fitment questions. She enjoys being a huge lake junkie, living at the lake on the weekends with her two dogs Bentley and Mya. She is an avid runner and lover of Notre Dame football! Fun fact: she has a loud horn for when they score a touchdown that can be heard throughout the campground. When she isn’t at the lake, she enjoys off-roading down south with her husband in the RZR.

Amanda, our eCommerce Campaign Specialist, is responsible for promoting The ROP Shop and our products through various eCommerce marketplaces and helps to manage our Amazon marketing campaigns. You might hear her called Amanda or Mandy, depending on the occasion. “Amanda” is her professional, business side, while “Mandy” is known for flying by the seat of her pants and jumping in the car to drive out west so she can hike and explore. (She especially loves going to national parks.) When Amanda's at home, you might find her working on her never-ending project of creating a forest in her backyard. She also loves to spend time with her amazing family, but while they rock, Jesus is her Rock and reigns above all!

Amber, one of our eCommerce Content Specialists, researches products to make sure our information is correct and helps to post listings on all of our online marketplaces. Amber describes herself as a Leo, ENTJ, and cat mom. In her spare time, she plays videogames (Minecraft and Skyrim are her favorites, along with puzzle games), watches YouTube, goes swimming, takes road trips, and writes short stories if the inspiration hits. She loves pirates and ships, and she dreams of one day owning a house on a lake. She’s sisters with Heidi, but she wants you to know that SHE’s the older one.

Amber, our Inventory Control Specialist, does our weekly cycle counts & makes sure our inventory numbers are accurate. She also assists with multiple tasks within the Purchasing and Inventory department when needed. Outside of work, Amber enjoys spending time with her family. She enjoys watching her girls play basketball and playing card or board games, and she is pretty much always down for chilling with a good movie.

Amy, one of our Shipping Associates, is a proud member of the shipping department and works every day to fulfill our customers' orders. Amy's workstation is known for being constantly littered with trinkets, snacks, and her jar of sunflower seeds. She orders door dash more than anyone in the office and is already thinking about her next meal, and she always knows what she wants to eat. She enjoys playing video games with her husband and kids, taking care of her farm animals, and spending time with her large family. She would put something else, but she doesn't really like talking about herself.

Andrew, our Shipping Lead, orders supplies, prints labels, and ships packages. He also makes sure packages in his department get out on a timely basis. His favorite things outside of work revolve around guns and the Dallas Cowboys. Andrew has such a deep connection with Tyler that he knows that Tyler truly loves Ohio State football, even though he claims to like Notre Dame. The odd thing about Andrew is that he doesn't usually eat lunch, but when he does, it consists of the various snacks left on the break room table. Also, he does a bang-up Rosa impression from the show "Family Guy."

Ashlyn, one of our FBA Associates, assists our team by labeling and packing boxes for shipping. She also helps to pick orders as needed. Ashlyn is looking forward to an upcoming change in her last name, if you know what we mean.

Autumn, one of our eCommerce Content Specialists, helps to create, update, and maintain product listings for our various online marketplaces. When Autumn isn’t at work (or attending school), you can find her making art, playing videogames, and spending time with her son.

Brittany, one of our eCommerce Content Leads, works in our Listing Department to create, update, and maintain our product listings. New to The ROP Shop in 2022, she has been impressed with the work environment (although she has learned more about fantasy sports over the cubicle wall than she needed to!) and feels truly valued as an employee. Outside of work, Brittany is wrapping up her 20-year career as a homeschool mom to her five children and is looking forward to her first grandchild, who is arriving soon! She enjoys baking, being outside, spending time with friends & family, and, at the top of her list, her personal relationship with Jesus.

Connie, one of our Shipping Associates, focuses on packaging products for shipping and also pre-packing future items for shipping so that our delivery is always the fastest. When she isn't at the shop, she loves to be in the kitchen cooking and baking for her family. She loves reading, listening to podcasts, being in her garden, and canning veggies. Connie is the real MVP of our shop because she's got the hookup for all of our Frito-Lay chip needs. Plus, there is a rumor that she is sponsored by Rural King! At least, she buys a lot of their shirts anyway.

Courtney, one of our eCommerce Content Specialists, spends her time researching items in our warehouse and creating or updating listings for marketplaces like eBay, Amazon, Walmart, and (of course) our website. When she’s not at work, Courtney enjoys binging Netflix shows and movies—if it were a competitive sport, she’s pretty sure she’d get first place.

Dan, one of our Warehouse Associates, spends most of his time here keeping the pump section of our warehouse stocked and organized. Outside of work, you can find Dan fishing, watching Notre Dame or Indianapolis Colts football, or spending time with his dog Bubbers.

Eli, one of our eCommerce Content Specialists, works alongside the ecommerce crew. He responds to reviews, analyzes performance, and acts as a filter for any listing irregularities. At home, his chief position is punchable jungle gym for his niece and nephew. Beyond the hard-earned title of "favorite uncle," Eli has an enthusiasm for all kinds of stories served serious or farcical, be it between frames or pages.

Emily, one of our eCommerce Content Specialists, is responsible for researching items to ensure all information is accurate and up to date, listing items on our online marketplaces, and updating listings as necessary. When she’s not at work, Emily enjoys reading, spending time with her family, and taking trips. She is a wife and a mom to three beautiful children. She’s also a huge fan of anything Disney; Disney World is her “home away from home,” and a visit to Disney World Paris is on her to-do list.

Ethan, our IT Support Technician, is responsible for installing, upgrading, and replacing software and hardware for the business. He also works to ensure the security and privacy of our network and computer systems, manages the ticketing system, plans IT infrastructure improvements, and serves as a hands-on source of information for hardware and networking problems. (Whew!) When he’s not busy wrangling the IT systems and responding to our calls for computer help, Ethan enjoys weightlifting, boating, and learning more about technology.

Gayla, Part Owner along with Steve and Landon, oversees human resources and accounts payable for both The ROP Shop and Outdoor Concepts (OCI). When she isn't working on all of that, she also oversees the Muncie-OCI store. She says her very favorite times are when she is with her 6 grandkids.

Heidi, one of our Customer Service Reps, works to serve our customers by answering their order, product, and fitment questions. At home, she is a cat mom, a baker, and a competitive sleeper. Her record of hours slept is 18 and a half! She has been referred to as a “real-life Muppet” because of her sunny disposition (even in the craziest of times), exaggerated body language and never knowing what she is going to say next. Her ultimate life goal is to live in a cottage by the woods and have a large garden.

Jason, our Warehouse Lead, is responsible for all warehouse inventory and receiving. He's also responsible for maintaining a clean and organized warehouse while working with the entire team to keep things running smoothly. At home, Jason runs a woodworking business called "Tiny Dog Woodworking" and is also the father of 6 kids.

Jason, our Customer Service & Quality Control Manager, makes sure our customer service team has the tools and information they need to keep providing the best customer care in the business. He's a big baseball guy and loves the Boston Red Sox. On any day of the year, Jason can give you an accurate countdown to MLB opening day. He also enjoys all things Jeep-related. Landon used to make fun of his Jeep regularly; however, that all stopped when Landon's Polaris RZR broke down on the first hill he tried to climb. Moral of the story? Never make fun of a Jeep guy! Jason also says he used to eat ice cream every night before bed, only to discover he was allergic to dairy.

Jeremy, our Logistics Manager, oversees the shipping department, warehouse, returns, and FBA (Fulfilled by Amazon) orders to ensure we are efficient and productive in getting our product out. Outside of work, he enjoys spending time with his wife and their 4 kids, playing with his dogs, mowing the lawn, and watching sports. Jeremy also has an extensive Hot Wheels and baseball card collection along with autographed jerseys, not to mention is a big Kentucky Wildcats fan...seriously, please don't mention it.

Jeremy, one of our FBA associates, helps to serve our Amazon customers by pulling items from the warehouse and packaging them so that they can be shipped out. When he’s not working, he enjoys cheering for THE Ohio State, gaming, and playing various sports.

Joel, our Logistics Analyst, has been part of The ROP Shop family since the mid-2000s when he started in a part-time seasonal position. After college, he returned full-time. He keeps The ROP Shop on the cutting edge of the ecommerce world by handling shipping logistics, keeping track of marketplace metrics, item weights, supply inventory, and more. In his spare time, Joel enjoys fishing, golfing, and playing video games.

Keegan, one of our eCommerce Content Specialists, researches and posts product listings on various online marketplaces.

Kellie, our Returns Lead, checks in any returned items, disperses them to where they need to go, and issues a credit to our customers if warranted. When not taking care of The ROP Shop, Kellie can be found enjoying animals and nature. This includes camping and dirt track racing. She also loves to spend time with her family and friends.

Kim, one of our FBA Associates, prepares and packs products sent to Amazon warehouses to fulfill orders from our Amazon customers.

Kristi, our Controller, oversees our financials and makes sure we stay on target. She works hard to ensure the integrity of our ERP system by making sure every order is properly accounted for. She is one of those weird people that loves to work out and finds aerobics class fun!

Landon, the Owner, General Manager, and Bearded One of The ROP Shop, runs the back end of the business, helping generate and drive all of the great employees. He oversees the top-notch team of management and helps advise them when called upon. He enjoys watching a good game with his friends and drinking a good bourbon, and he says that nothing beats a nice relaxing vacation with his family. He spends more time trying to make his beard look good than is really necessary (because it's great already). Landon says that Jason has the worst sense of direction he has ever seen. GPS on a road trip with that guy is a MUST!

Logan, as one of our eCommerce Content Leads, he reviews pricing strategies and trends while monitoring our global competitiveness. As his family continues to grow at home, he realizes his wife, the kids, and the family dog's needs must come first. However, Logan's needs of golfing, attending concerts, and catching a football game are met from time to time. Logan also has a much older brother on staff at OCI: Conor Burns. Conor often states "how happy he is to have Logan on the team."

Luis, one of our eCommerce Content Specialists, researches products to ensure accurate information before they are listed. He also takes photos of the product and then lists the item to one of The ROP Shop's various online marketplaces. Luis is an aviation geek, loving all things related to airliners and jets. In his spare time, he plays QB in a local flag football league.

Melissa, our Customer Service Lead, is often found answering customer questions over the phone and replying to product inquiries from our various online marketplaces. While she may seem quite soft-spoken and introverted, she will inevitably say something goofy to make co-workers laugh and will likely make a reference to "a meme she saw the other day." Don't worry, she can assure you that it was really funny! She is also the craziest "Crazy Cat Lady" you'll ever meet who doesn't actually have any cats.

Michael, as one of our eCommerce Content Specialists, helps to make sure that our prices are always up to date and competitive. When he’s not crunching numbers dealing with price data, Michael likes to spend his free time playing basketball. He’s also really into watching soccer—in his words, “Diehard Chelsea fan, London is blue.”

Morgan, one of our FBA Associates, contributes to the team by filling and packaging orders to help get them into the hands of our Amazon customers. Outside of work, Morgan enjoys rockhounding. That is, she explores the outdoors to find and collect rocks, minerals, crystals, and the like. It’s the perfect hobby for someone working at the Rugged Outdoor Products Shop! (So if you find something shiny outside, send it her way.)

Sarah, our Warehouse Resource Associate, puts up and brings down listings for the website, Amazon, eBay, and Walmart. She also lends a hand wherever she is needed. Sarah likes to play video games, play her guitar, and hang out with her Bible study group. She also likes building PCs.

Shauna, our Accounting Manager, pays vendor bills, processes warranties, reconciles statements, and helps with inventory control. Shauna is well known for always being cold and will even have a heater on in the middle of summertime. Shauna can be found at the local coffee shop and Target every weekend. She enjoys her time outside the office by being with her husband (Jason F. - TRS service manager) and two boys, making memories.

Steve, one of the three Owners of The ROP Shop, is responsible for the landscaping portion of the parent company, Outdoor Concepts. He works to keep good lines of communication open while keeping the company focused on growth, the future, and sustainability. He loves spending time with his wife/best friend. Steve also loves working alongside his kids, and the grandchildren are GREAT! He has a passion for helping others and talking about Jesus.

Tanner, one of our eCommerce Content Leads, takes the time to research and list products on our online marketplaces. When he's not at The Shop, he enjoys spending time with his family and friends. He especially enjoys his spontaneous trips anywhere south with his wife. He is the proud owner of a white lab who takes after him, being smart, kind and loving. 😉 When he is calm and can handle it without getting worked up, he loves a good basketball game as well!

TJ, our Purchasing & Inventory Control Manager, is in charge of purchasing and sourcing all of our products. He also heads up our inventory throughout the warehouse. In his personal time, TJ cultivates a passion for baseball and the Boston Red Sox. You can also find him enjoying music, travel, and time with his wife and kids or baking all varieties of delectable cookies for his team at The ROP Shop!

Troy, one of our FBA Associates, helps pull products from our warehouse for the team to put together and ship through Amazon. When he isn’t at work, Troy enjoys getting in some swings on the golf course and spending time with his family.

Tyler, one of our Shipping Associates, helps to prepack shipments so that our products can be sent out quickly. If your order gets delivered early, he’s one of the people you should thank! When he’s not at work, you can often find him enjoying time in the great outdoors.

Tyler, as our Marketing & eCommerce Manager, wears a few different hats. On the marketing side, he makes sure our branding stays consistent and finds ways to promote our products. He also contributes his keen eye and creative skills to the team. His graphics have hugely influenced our company and brand, from logos and packaging to ads, social media, and more. On the eCommerce side, he oversees the department and helps us set ourselves apart from the competition with our product listings. In the evenings, Tyler enjoys hanging out with friends and family as well as playing sports and board games. He also likes watching his Steelers and Hoosiers!