Or should we say, our family?
Here are the members who put the Rugged in our Rugged Outdoor Products. From our outstanding accounting, marketing, purchasing, shipping, and used parts personnel to the detail-focused listing, pricing, packing, and customer service teams. Learn more about us below!
Amy, she is one of our Shipping Associates. During the day she is a proud member of the Shipping Department, shipping items out quickly, effectively, and packing items for future orders. During the night, Amy is a web-slinging masked crime fighter.
Andrew, is our Shipping Lead, who orders supplies, prints labels, ships packages, and he makes sure packages in his department get out on a timely basis. He is also great about helping out wherever else he is needed. His favorite things outside of the shop revolve around guns and the Dallas Cowboys. He also has such a deep connection to Tyler that he knows that even though he says he likes Notre Dame football, deep down, Tyler actually loves Ohio State. The odd thing about Andrew is that he doesn't usually eat lunch, but when he does, it's the various snacks left on the break room table. Plus he does a bang-up Rosa impression from the show, "Family Guy".
Clayton, our Analytics and Website Specialist, works with the Marketing team to promote our products, gather data, and create marketing strategies. He also serves our website administrator. While seemingly calm and reserved when you first meet him, once you get to know Clayton, he is… still calm and reserved. Clayton enjoys camping with his wife and three kids, spending time with family, and traveling to anywhere where there’s water!
Connie, one of our Shipping Associates, focuses on packaging products for shipping and also pre-packing future items for shipping so that our delivery is always the fastest. When she isn't at the shop, she loves to be in the kitchen cooking and baking for her family. She loves to read and listen to podcasts or being in her garden and canning veggies. Connie is the real MVP of our shop because she's got the hookup for all of our Frito-Lay chip needs. Plus there is a rumor that she is sponsored by Rural King! Or at least she buys a lot of their shirts anyway.
Dan Graham, one of our Warehouse Associates, spends most of his time here keeping the pump section of our warehouse stocked and organized. Outside of work, you can find Dan fishing, watching Notre Dame or Indianapolis Colts football, or spending time with his dog Bubbers.
Drew, A former elementary teacher, is our Marketing Director and he also makes sure our branding stays consistent and finds ways to promote our products. During summer and fall, you will usually find him either camping or hunting, but in May he will most likely be spending his weekends at the Indianapolis Motor Speedway. Drew always manages to keep things '100%'. He also wants to make sure that anything Jeremy tells you about him is probably wrong (it's a family thing).
Garrett, is one of our FBA Associates. He allocates materials and inventory to be stored by Amazon and then shipped to the customer. At home, he has a ball python and his name is Apophis.
Gayla, part owner along with Steve and Landon, is also over Human Resource and Accounts Payable for both The ROP Shop and Outdoor Concepts (OCI). When she isn't working on all of that, she also oversees the Muncie-OCI store. She says her very favorite times are when she is with her 6 grand-kids.
Ian, working as an FBA Associate, packages products for FBA (Amazon customers), as well as pulling product from the warehouse to be prepped for shipping via FBA. In his spare time, he enjoys gaming, painting gaming figures, and spending time playing with his pet rats.
Jason, our Customer Service and Quality Control Manager, makes sure our customer service team has the tools and information they need to keep providing the best customer care in the business. He's a big baseball guy and loves the Boston Red Sox. On any day of the year, Jason can give you an accurate countdown to MLB opening day. He also enjoys all things Jeep-related. Landon used to make fun of his Jeep regularly. However, that all stopped when Landon's Polaris RZR broke down on the first hill he tried to climb. Moral of the story? Never make fun of a Jeep guy! Jason also says he used to eat ice cream every night before bed, only to discover he was allergic to dairy.
Jason, our Warehouse Lead, is responsible for all warehouse inventory and receiving. He's also responsible for maintaining a clean and organized warehouse while working with the entire team to keep things running smoothly. At home Jason runs a woodworking business called "Tiny Dog Woodworking" and is also the father of 6 kids.
Jeremy, the ROP Shop's Logistics Manager, oversees our Shipping Department, Warehouse, Returns and FBA (Fulfilled by Amazon) orders to ensure we are efficient and productive in getting our product out. Outside of work he enjoys spending time with his wife and their 4 kids, playing with his dogs, mowing the lawn, and watching sports. Jeremy also has an extensive Hot Wheels and baseball card collection along with autographed jerseys, not to mention he is a big Kentucky Wildcats fan...seriously, please, don't mention it. Jeremy also says that Drew wouldn't be where he is without the fine example set for him by his cousin.
Jodi, works in FBA. She fulfills orders for our Amazon Marketplace along with LTL orders. She enjoys hanging out with her family when not at The Shop. She loves to cook and bake along with playing board games. She feels like all of her co-workers are awesome. She is thankful for the privilege to work with all of them. Awwww!
Joel, our Logistics Specialist, has been part of The ROP Shop family since the mid-2000s when he started in a part-time seasonal position. After college, he returned full-time. He keeps The ROP Shop on the cutting edge of the e-commerce world by handling shipping logistics, keeping track of marketplace metrics, item weights, supply inventory, and more. In his spare time, Joel enjoys fishing, golfing, and playing video games.
John, who works in our pricing department, has two decades of e-commerce experience. Outside of work, he channels his passion for music and arts into running an all-ages music venue and art gallery in Fort Wayne. If you're lucky, you might find him on stage as the lead singer of a punk rock band or lending a hand at a pizza shop in Huntington.
Kate, our Content Specialist, started with The ROP Shop as a customer service rep in 2019. Since then, she has transitioned into our Marketing team and now handles all written content for our social media channels, newsletters, blogs, and more. As a published author and editor, Kate loves few things more than constructing sentences to form thoughts and stories. Outside of work, you can find Kate spending time with her cat, exploring nature, reading, and playing tabletop and video games.
Kellie, our Returns Lead, is what Kellie does best. She checks in any returned items, dispurses them to where they need to go, and issues a credit to our customers if warranted. When not taking care of The ROP Shop, Kellie can be found enjoying animals and nature. This includes camping and dirt track racing. She also loves to spend time with her family and friends.
Kristen, one of our shipping associates, enjoys working alongside the shipping team. Together she says, “We all work hard, have fun, and get the job done safely and efficiently.”. When she isn’t working hard at The ROP Shop she loves spending time with her husband, working out, and helping out with YFC.
Kristi, our Controller, oversees our financials, and makes sure we stay on target. She works hard to ensure the integrity of our ERP system by making sure every order is properly accounted for. She is one of those weird people that loves to work out and finds aerobics class fun!
Landon, is the Owner, General Manager, and Bearded One of the shop. He runs the back-end of the business, helping generate and drive all of the great employees. He oversees the top-notch team of management and helps advise them when called upon. He enjoys watching a good game with his friends, a good bourbon, and nothing beats a nice relaxing vacation with his family. He spends more time trying to make his beard look good than is really necessary (cause it is great already). Landon says that Jason has the worst sense of direction he has ever seen. GPS on a road trip with that guy is a MUST!
Lindsey, one of our FBA Associates, helps TRS pack and ship products for our Amazon Marketplace. She also helps Tyler with creating orders, along with anything else he may need done. She enjoys cooking and writing when not at the ROP Shop. She also has a two-year old that keeps her on her toes as well as a fat cat that looks like Garfield.
Logan, our Pricing Lead Analyst, reviews pricing strategies and trends while monitoring our global competitiveness. As his family continues to grow at home, he realizes his wife, the kids, and the family dog's needs must come first. Occasionally Logan's needs of golfing, attending a concert, or catching a football game are met from time to time. Logan also has a much older brother on staff at OCI, Conor Burns. Conor often states "how happy he is to have Logan on the team."
Luis, is one of our eCommerce Content Associates. He researches products to ensure accurate information before it is listed. He also takes photos of the product and then lists the item to one of The ROP Shop's various online marketplaces. Luis is an aviation geek. He loves all things related to airliners and jets. In his spare time, he plays QB in a local flag football league.
Matt, one of our FBA Associates, sources and collects the product from stock on-hand and in the warehouse. He assists with packing and shipping products to Amazon. Matt just moved to Indiana and said, "I'm alright so far."
Melissa, a Customer Service Representative, is often found answering customer questions over-the-phone and replying to product inquiries from our various online marketplaces. While she may seem quite soft-spoken and introverted, she will inevitably say something goofy to make co-workers laugh and will likely make a reference to 'a meme she saw the other day'. Don't worry, she can assure you that it was really funny! She is also the craziest 'Crazy Cat Lady' you'll ever meet, who doesn't actually have any cats.
Sarah, is our Warehouse Resource Associate. She puts up and brings down listings for the website, Amazon, eBay, and Walmart. She also lends a hand wherever she is needed. Sarah likes to play video games, play her guitar, and hang out with her Bible study group. She also likes building PCs.
Shane, the Purchasing Manager, is in charge of purchasing and sourcing all of our products. He also heads up our inventory throughout the warehouse. At home he has started a mini-farm/homestead. He also has 4 girls at home and enjoys collecting/shooting firearms. These are all tied together because he plans to be that father who sits on the porch, cleaning his guns, when the boyfriends come calling. Shane says that Tyler secretly wants to be him and even tries to look like him. Shane sometimes likes to bring his chickens to work....well sort of, they just hide under the hood of his truck and manage to sit tight til he gets into work, then they proceed to run around the parking lot.
Shauna, our Accounting Manager, pays vendor bills, processes warranties, reconciles statements, and helps with inventory control. Shauna is well known for always being cold, and will even have a heater on in the middle of summertime. Shauna can be found at the local coffee shop and Target every weekend. She enjoys her time outside the office by being with her husband (Jason F. - TRS Service Manager) and two boys making memories.
Steve, one of the three owners of The ROP Shop, is responsible for the Landscaping portion of the parent company, Outdoor Concepts. He works to keep good lines of communication open while keeping the company focused on the growth, the future, and sustainability. He loves spending time with his wife/best friend. Steve also loves working alongside his kids, and the grandchildren are GREAT! He has a passion for helping others and talking about Jesus.
T.J., our hard-working jack-of-all-trades, currently fills the roles of Online Content and Purchasing Analyst. He helps ensure that the right ads are reaching the right customers and that it's easy to find the products you're looking for in our online marketplaces. On top of this, TJ assists with inventory control and sourcing our products. In his personal time, TJ cultivates a passion for baseball and the Boston Red Sox. You can also find him enjoying music, travel, and time with his wife and kids, or baking all varieties of delectable cookies for his team at The ROP Shop!
Taylor, the IT Support Lead, heads up the IT Department to ensure all of The ROP Shop's computer software, Hardware and networking is secure and up-to-date. This also includes running the Help Desk and responding to any computer-related calls for 'HELP!!'. An interesting thing about Taylor is that he once broke his pinkie finger while diving through a hula hoop. Taylor collected the data and says that Amy holds the record for the most help desk calls.
Tia, is one of our Customer Service Representatives. She has the "gift of gab", a good listener, and the desire to help people. Essentially, she could be called, "Dr. Tia Rene", Ph.D. in Customer Service. (Technical and Stress Management) She enjoys riding (motorcycle), all things outdoors, and flying. She also enjoys singing (off-key) and loves laughing at her own jokes. Operating heavy equipment is a joy of her's as well. (hint... hint... Steve G.)
Tyler, our Visual Media Specialist, contributes his keen eye and creative skills to our Marketing team. From ads and packaging to our logos and social media, Tyler's graphics have hugely influenced our company and our brand. In the evenings, Tyler enjoys hanging out with friends and family and playing board games and sports. He also likes watching his Steelers and Hoosiers! One day he hopes to have as cool of a beard as his boss... but he'd settle for Shane's too.
Tyler, the FBA Lead, has the privilege of leading the best department at The ROP Shop! As Lead, he is responsible for creating inbound shipments and removal orders on the Amazon Marketplace. He also opens cases for lost items to provide reimbursements. He pretty much does it all if it has to do with the Amazon Marketplace. He is a big Detroit Tigers fan and only has cable so he can watch their games. He has known our Buyer, Shane, since middle school and once witnessed him walk into a pane of glass he thought was an open door...