Or should we say, our family?
Here are the members who put the Rugged in our Rugged Outdoor Products. From our outstanding accounting, marketing, purchasing, shipping, and used parts personnel to the detail-focused listing, pricing, packing, and customer service teams. Learn more about us below!
Amy Lambert, Amy is one of our Customer Service Representatives. She assists customers with any questions or concerns they have with any items we carry. She takes care of any past or current orders, as well as helping customers verify they are ordering the right part. Amy enjoys farming, is obsessed with cows and loves spending time with her son, Dean. Her desire to know how many yellow shirts Leah owns is a weird curiosity she has a vested interest in.
Andrew Brinson, is our Shipping Lead, who orders supplies, prints labels, ships packages, and he makes sure packages in his department get out on a timely basis. He is also great about helping out wherever else he is needed. His favorite things outside of the shop revolve around guns and the Dallas Cowboys. He also has such a deep connection to Tyler that he knows that even though he says he likes Notre Dame football, deep down, Tyler actually loves Ohio State. The odd thing about Andrew is that he doesn't usually eat lunch, but when he does, it's the various snacks left on the break room table. Plus he does a bang-up Rosa impression from the show, "Family Guy".
Benjamin 'Master of Pumps' Motyka, As Pump Packaging and Distribution 'Master', Ben's job entails packaging and processing pumps for delivery to customers. He helps to fill customer orders and packages. He also maintains and restocks pumps and helps with warehouse maintenance. He works with Garrett in the warehouse and pump station. Most don't realize that Ben is a certified scuba diver and has been able to swim with sharks. Not the Sharknado kind either.
Chris Harness, Our Lead Pricing Analyst/Sales is Chris. Aside from leading the department, he helps keep pricing competitive across all the markets, while still giving customers the best deal he can. Some call him 'Mr. Plow'. He loves naps and 'Making America Great Again'. He says his youngest looks exactly like Emily, and he thinks he and Roni are going to the Olympics. Chris once ate too many Funyons and he made himself sick...he's not had a Funyon since. (115 days and counting)
Clayton Tonner, As the 'Business Development Manager', Clayton works on a wide variety of projects within the company to improve processes, as well as working to maintain our compliance with eCommerce regulations. While seemingly calm and reserved when you first meet him, once you get to know Clayton, he is… still calm and reserved. Clayton also enjoys spending Friday lunch breaks with his wife and kids eating at the local McDonald's.
Connie Roth, Connie is one of our Shipping Associates. Her focus is on packaging product for shipping and also pre-packing future items for shipping so that our delivery is always the fastest. When she isn't at the shop, she loves to be in the kitchen cooking and baking for her family. She loves to read and listen to podcasts or being in her garden and canning veggies. Connie is the real MVP of our shop because she's got the hookup for all of our Frito-Lay chip needs. Plus there is a rumor that she is sponsored by Rural King! Or at least she buys a lot of their shirts anyway.
David McConnehey II, Dave's title, 'Online Content Analyst', sounds pretty technical but basically if it has to do with our website or social media, then it's his baby. Plus, who wouldn't love to play on social media all day and get paid for it?! What most people don't know about Dave is that he is an avid comic book collector as well as a published illustrator in both comics and children's books. He loves wearing comic book dress socks and only admits to being apart of the Marketing Department when Drew isn't in trouble for something. Outside of work and illustrating, his passion is his family.
Drew Davis, A former elementary teacher, Drew is our Business Departments Manager and he also makes sure our branding stays consistent and finds ways to promote our products as Marketing Lead. During summer and fall, you will usually find him either camping or hunting, but in May he will most likely be spending his weekends at the Indianapolis Motor Speedway. Drew always manages to keep things '100%'. He also wants to make sure that anything Jeremy tells you about him is probably wrong (it's a family thing).
Duke Wang, Duke works as our Amazon Campaign Market Analyst. He analyzes and maintains data and statistics from Amazon's marketing interface. His goal is to improve campaigns and identify ways to get our name and product to our customers, discover new ways to engage with amazon buyers, and communicate with different teams to optimize sponsorships. When not a desk jockey, Duke likes running to the gym, reading, listening to Joe Rogan and Tim Ferriss podcasts, and using any kind of boards (skateboarding, snowboard, wakeboarding...etc). He says he's "An Asian who is bad at math and loves playing sports."
Garrett McDermott, is our Warehouse Lead. He is responsible for all warehouse inventory and receiving. He is also responsible for the cleanliness and upkeep of the warehouse. He teams up with Jeremy, Shane, Ben, and Andrew to get things done. At home, he has a ball python and his name is Apophis.
Gayla Gerber, Gayla is part owner along with Steve and Landon. She is also over Human Resource and Accounts Payable for both The ROP Shop and Outdoor Concepts (OCI). When she isn't working on all of that, she also oversees the Muncie-OCI store. She says her very favorite times are when she is with her 6 grand-kids.
Hayley Brubaker, Hayley is one of our Customer Service Associates. She assists customers with finding the correct replacement parts or accessories, handles warranty issues, and guides customers in the right direction. Outside of the shop, she loves watching The Walking Dead and spending time with her 2 sons. Plus she brags that she can make a mean batch of really good kool-aid.
Ian McConnehey, Ian works as an FBA Associate. He packages products for FBA (Amazon customers), as well as pulling product from the warehouse to be prepped for shipping via FBA. In his spare time, he enjoys gaming, painting gaming figures, and spending time playing with his pet rats.
Jason Figert, Jason is our Service Manager. He heads up our guys in the used parts department. He does his best to ensure they do not catch anything on fire or blow up the shop in their daily duties. He is a big baseball guy that loves the Boston Red Sox. You can ask Jason any day of the year and he could tell you how many days til opening day of baseball. He also enjoys all things Jeep related. Landon used to make fun of his Jeep regularly. However, that all stopped when Landon's Polaris RZR broke down on the first hill he tried to climb. Moral of the story? Never make fun of a Jeep guy! Jason also says he used to eat ice cream every night before bed, only to discover he was allergic to dairy.
Jeremy Burchett, The ROP Shop's Logistics Manager is Jeremy. He oversees our Shipping Department, Warehouse, Returns and FBA (Fulfilled by Amazon) orders to ensure we are efficient and productive in getting our product out. Outside of work he enjoys spending time with his wife and their 4 kids, playing with his dogs, mowing the lawn, and watching sports. Jeremy also has an extensive Hot Wheels and baseball card collection along with autographed jerseys, not to mention he is a big Kentucky Wildcats fan...seriously, please, don't mention it. Jeremy also says that Drew wouldn't be where he is without the fine example set for him by his cousin.
Joel Sinn, Joel Sinn is our Project Associate. Joel has been with the company since taking a part-time position as a summer job in the mid-2000s. After college, he went full time. In that time he has worked in many positions. Currently, he researches new software, processes, and much more to keep the ROP Shop on the cutting edge of the e-commerce world. In his spare time, Joel enjoys fishing, golfing, playing video games, and collecting various nerd culture items.
Kate Huffman, As Customer Service Representative, Kate assists potential and established customers with any questions or concerns they might have about our products or their orders. Outside of The ROP Shop, you can find her reading, writing, gaming, and scheming up new beverage puns, which are her specialtea.
Kellie Norman, Returns Lead is what Kellie does best. She checks in any returned items, dispurses them to where they need to go, and issues a credit to our customers if warranted. When not taking care of The ROP Shop, Kellie can be found enjoying animals and nature. This includes camping and dirt track racing. She also loves to spend time with her family and friends.
Kristen Lopez, As one of our Packing Associates, Kristen prepackages products for shipping. She also helps in shipping in order to make their workload lighter. She enjoys working out at the Crossfit gym in town, as well as listening to the Bobby Bones Show and Joe Rogan podcast. Kristen believes Connie is or should be sponsored by our local Rural King!
Kristi Curry, Kristi is our Controller who oversees our financials and makes sure we stay on target. She works hard to ensure the integrity of our ERP system by making sure every order is properly accounted for. She is one of those weird people that loves to work out and finds aerobics class fun!
Landon Gerber, Landon is the Owner, General Manager, and Bearded One of the shop. He runs the back-end of the business, helping generate and drive all of the great employees. He oversees the top-notch team of management and helps advise them when called upon. He enjoys watching a good game with his friends, a good bourbon, and nothing beats a nice relaxing vacation with his family. He spends more time trying to make his beard look good than is really necessary (cause it is great already). Landon says that Jason has the worst sense of direction he has ever seen. GPS on a road trip with that guy is a MUST!
Lexie Johnson, One of our eCommerce Content Associates is Lexie. Her primary job is to build/revise listings and make sure customers have all the information they need before selecting our items to purchase. Outside of work, she enjoys quality time with her boyfriend, friends, and family (especially her favorite sister, Leah, which is why she got a job at The ROP Shop in the first place). With her leftover time, you can find her reading, watching TV, wood-burning, gaming or playing with her rats and dog.
Logan Burns, Logan is one of our Pricing Analysts. He reviews pricing strategies and trends while monitoring competitiveness. His focus is on pricing our products for a global market across multiple platforms, while keeping a local-first mind-set. Outside of the shop, he enjoys spending time with family and friends. His all-time favorite vacation was traveling to Ireland and looks forward to doing it again someday. Logan also thinks that Jason could double for John Krasinski.
Melissa Boxell, As a Customer Service Representative, Melissa is often found answering customer questions over-the-phone and replying to product inquiries from our various online marketplaces. While she may seem quite soft-spoken and introverted, she will inevitably say something goofy to make co-workers laugh and will likely make a reference to 'a meme she saw the other day'. Don't worry, she can assure you that it was really funny! She is also the craziest 'Crazy Cat Lady' you'll ever meet, who doesn't actually have any cats.
Michael 'Mike' Dove, As The ROP Shop's eBay Mechanic, Mike tends to not say a lot since his job is to tear down and prepare parts for resale. This is right up Mike's alley since he is a car and truck nut. When asked about what he likes his response was, '...'. And that pretty much says it all folks.
Reed McBride, Shipping labels are printed each morning and it is Reed's job, as a Shipper, to match labels with products throughout the warehouse. After products are pulled, they are packed and prepared for pick-up. Reed loves exploring nature in his Jeep and on foot. He loves his wife and dog as well.
Shane Dunwiddie, As the Purchasing Manager, Shane is in charge of purchasing and sourcing all of our products. He also heads up our inventory throughout the warehouse. At home he has started a mini-farm/homestead. He also has 4 girls at home and enjoys collecting/shooting firearms. These are all tied together because he plans to be that father who sits on the porch, cleaning his guns, when the boyfriends come calling. Shane says that Tyler secretly wants to be him and even tries to look like him. Shane sometimes likes to bring his chickens to work....well sort of, they just hide under the hood of his truck and manage to sit tight til he gets into work, then they proceed to run around the parking lot.
Shauna Figert, Shauna is our Accounting Manager. She pays vendor bills, processes warranties, reconciles statements and helps with inventory control. She also oversees the Customer Service Representatives with any issues/questions they may have regarding customer questions. Shauna is well known for always being cold, and will even have a heater on in the middle of summertime. She enjoys her time outside the office by being with her husband and two boys making memories.
Steve Gerber, As one of the three owners of The ROP Shop, Steve is responsible for the Landscaping portion of the parent company, Outdoor Concepts. He works to keep good lines of communication open while keeping the company focused on the growth, the future, and sustainability. He loves spending time with his wife/best friend. Steve also loves working alongside his kids, and the grandchildren are GREAT! He has a passion for helping others and talking about Jesus.
Tanner Bowen, Want it Prime? As FBA Lead, Tanner's job is to make sure all of The ROP Shop products are Prime eligible and easily available to customers in it's famous 2-Day Prime Shipping. When he isn't serving our Amazon customers, he enjoys his white lab, spending time outdoors with family and friends, and loves his Holy Bible.
Taylor White, As the IT Support Lead, Taylor leads the IT Department to ensure all of The ROP Shop's computer software, Hardware and networking is secure and up-to-date. This also includes running the Help Desk and responding to any computer-related calls for 'HELP!!'. An interesting thing about Taylor is that he once broke his pinkie finger while diving through a hula hoop. Taylor collected the data and says that Amy holds the record for the most help desk calls.
Tyler Baatz, Our Inventory Control Associate, Tyler, manages inventory between our warehouse and FBA (Amazon). He works with Amazon reports and other programs to ensure inventory is accurate. He loves all things baseball, especially the Detroit Tigers. He enjoys road trips and spending time with friends. Plus he can be a bit of a historical documentary buff.
Tyler Mohler, As the eCommerce Content Lead, Tyler's in charge of creating & maintaining all of our listings for each item we offer. This entails researching information, photographing, listing & making necessary edits to our listings, along with finding more efficient processes to complete these tasks. In the evenings, Tyler enjoys hanging out with friends & family, playing board games, and binge watching some Netflix. He also likes watching his Steelers & Hoosiers! Tyler will be a newly married man in June of 2020! One day he hopes to have as cool of a beard as his boss...but he'd settle for Shane's too. It's well known around the shop that Tyler's favorite response to any question is, "Oh do ya?"
Zach Kintz, As the Used Parts Associate, Zach's job responsibilities include tearing down/breaking down old machines such as lawnmowers, snowmobiles, vehicles...etc. Then Identifying/diagnosing parts to sell. The other part of his job is to produce quality eCommerce listings of used parts and to research, photograph, price, and categorize them. When not spending time under the hood at The ROP Shop, Zach enjoys nature, off-roading (Jeeping), working with his hands, reading, learning (anything and everything), and technology. He once spent a month in Italy being apart of an archeological team, discovering and documenting ancient graffiti.