Customer Service
Rugged is in our name, but our customer service is far from it. We think customer service should be smooth and easy so that you can get back to what needs to be done. Got questions about a product or need help with your order? Our reps are here to answer your questions by phone, email, or chat.
Help us help you
When contacting us, here are some tips to get faster service:
- If you’ve already placed your order, please have your order number on hand.
- If you’re needing help finding a part, verifying fitment, or submitting a warranty claim, we may need your unit info, including make, model, year, and engine horsepower.
Your rugged projects are important to us too. We offer free standard shipping to the Lower 48 States, as well as paid expedited and international shipping options.
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We stand behind our products by providing a one-year warranty on any defective product. Shop with confidence when you purchase from The ROP Shop.
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Check out our FAQs to find helpful answers on products, shipping, returns, and more!
FAQsI wanted to thank you. This was the best overall customer service I have received in years.