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Warranty & Returns

RUGGED WARRANTY

With customers like you, our parts better stand up to their name. All of our products come with a 1-year warranty, so if your part or accessory fails we will be there to help. Our Customer Service Department does all they can to remove the hassle and headache associated with warranties.

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Your Satisfaction is our top priority!

All of our products come with a one-year warranty against manufacturer defects from the date of purchase. If you are experiencing an issue with your product, please contact us by phone at 1(844) 697-6774, by e-mail at support@theropshop.com, or through the marketplace you purchased from. We will need the following information to best assist you:

  • Your order number or the bill-to name (first and last) and zip code your order was placed under.
  • A description of the problem you are experiencing.

In addition, depending on the product you purchased, we will need the following information:

  • If you purchased an engine component (carburetor, fuel pump, ignition coil, ignition switch, etc), we will need the information of the engine the part was being installed on. For example, if you purchased a carburetor for a Briggs & Stratton engine, we would need your Briggs & Stratton engine’s model, type, and code.
  • If you purchased a non-engine power equipment component (PTO clutch, PTO switch, blade engagement cable, wheels, blades, etc), we will need the information of the unit the part was being installed on. For example, if you purchased a PTO clutch for a John Deere riding mower, we would need the John Deere model and serial numbers.
  • If you purchased a pressure washer pump, we will need the model number of the pressure washer and the HP of the engine.
  • If you purchased a part for an outboard/sterndrive, we will need the model and serial numbers of the outboard/sterndrive engine and in some cases we need the year and HP as well.

Once we have all the information we need to look up equipment or engine diagrams, we will verify the correct OEM replacement part was purchased. Assuming it was the correct part, we can move forward with the warranty process. Depending on the part and the situation, we may or may not need the defective part back, but if we do, we will provide a pre-paid return shipping label. We can then offer a one-time replacement for the defective part or a full refund on your order. If the one-time replacement option is chosen, the warranty on the product is voided, and we are unable to issue further refunds or replacements after that point

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RETURNS

Thank you for your purchase. We hope you are happy with our product. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund (exceptions do apply). Please see below for more information on our return policy.

PARTS COMPATIBILITY:

Before moving forward with a return, have you checked your OEM part number and/or specific model number?

First, verify this is the correct product by the OEM part number, if applicable. Any specific models stated in the listing are potential matches only and not a guarantee of compatibility. Secondly, if an OEM part number is not provided in the listing, then use the specific model number to verify compatibility.

It is your responsibility to confirm this is the correct product for your application. Therefore, we encourage all customers to fully review the information provided prior to purchase.

Please contact us if you need assistance or if you are unsure of the correct product for your application.

When applicable, please include the following information in your message:

Model and/or sub-model, spec and/or type number, code and/or serial number, year, engine horsepower

RETURNS:

We understand there are many reasons you may need to return something, and the following information can vary. If you have any questions, please don't hesitate to contact us!

All returns REQUIRE an RMA number. Please contact support@theropshop to obtain.

It is the customer’s responsibility to pay for return shipping, dependent on the return reason.

All returns supplied with a pre-paid shipping label must be returned within 10 days of label creation. After 10 days, the label will become void and returnee will be responsible for return shipping charges.

RETURN PROCESS:

If you purchased through our website, www.theropshop.com, please click the Customer Service tab. If you ordered as a guest, you may begin your process here. If you have an account, log in and go to the purchase or purchased item you wish to return to begin.

If you purchased from our store on Amazon, please use your order history on Amazon to request a return authorization. If you purchased through our eBay or Walmart store, you can:

  • Call us at 1-844-My ROP Shop (1-844-697-6774)
  • Email us at support@theropshop.com
  • Contact us via the marketplace through which you made the purchase.

We can then issue a return authorization for your order. We will need your order number and the reason for the return to best assist you.

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Refunds for orders placed outside of www.theropshop.com (Amazon, eBay, Walmart.com) are processed and reflected in the marketplace in which it was purchased.

WARRANTY:

All products have a 1-year warranty from the date of purchase against manufacturer defects. If you are experiencing an issue with your product, please contact us before initiating a return so we can assist you with troubleshooting and/or provide a replacement or refund if applicable. See our Warranty Procedure page for further details.

EXCEPTIONS:

Please contact support for any item returns purchased more than 1 year ago at support@theropshop.com.

QUESTIONS:

If you have any questions concerning our return policy, please contact us at support@theropshop.com

Last updated Monday, December 30, 2019 by DCMII
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