Warranty & Returns

WARRANTY POLICY

We stand behind our products by providing a one-year warranty against manufacturer defects from the date of purchase. If you have questions or are experiencing an issue with your product, please contact our Customer Service team. If you purchased our products on Amazon, eBay, or Walmart, you may also contact us by using the marketplace’s buyer-seller messaging system.

START YOUR WARRANTY CLAIM

Please see below to learn how to start a warranty claim.

Products that have been installed incorrectly are ineligible for warranty claims.

We will need the following to help you process your claim:

• Your order number or the bill-to name (first and last) and zip code for the order
• A description of the problem you are experiencing

In addition, we will need the following information, depending on the type of product you purchased:

Some manufacturers require photos of the defective product. If this is the case for your product, our customer service team will work with you to fulfill this requirement.

If you’re aware of any modifications that have been made to your equipment (for example, you switched out the engine for a different one), we may need additional information. Please note that any modifications to your unit or the part you received will void the warranty.

After we have all the needed information, we will verify that the product is the correct replacement part and is compatible with your unit.

In some cases, we may need you to send the defective part back to us. If so, we will provide you with a return shipping label at no cost.

Once your claim has been processed, we can offer you a one-time replacement for the defective part or a full refund for the product. One-time replacements are ineligible for future warranty claims or refunds.

RETURN POLICY

If you are unhappy with your product, you may return it for a refund of the product cost. Some exceptions may apply. Please see the below information for more details about returns.

Only products ordered within the past year can be returned.

WEBSITE ORDERS

If you placed your order on our website, you can submit a return request within your account on our site. To do this, view your order on your account and click "Return Item" next to the product you want to return. Follow the steps on the screen to submit your return request.

If you checked out as a guest, please contact our Customer Service team to get an RMA (Return Merchandise Authorization) number.

If the reason for the return is seller fault (such as product performance, damage, or product information errors), we will create and provide you with a return shipping label at no cost. The return shipment must be received by the carrier within 10 days of the label's creation. Otherwise, the label will be voided, and you will be responsible for the cost of return shipping.

If the reason for the return is buyer fault (such as wrong product ordered or no longer wanted), the buyer is responsible for the cost of return shipping.

AMAZON, EBAY, AND WALMART ORDERS

If you placed your order on a third-party marketplace, such as Amazon, eBay, or Walmart, please log in to your marketplace account and go to your order history to start the return process. If you have questions, please contact our customer service team by phone, email, live chat, or using the marketplace’s buyer-seller messaging system.

REFUNDS

Once we receive your return shipment and verify the accuracy of the product's return condition and return reason, we will issue your refund within two business days.

Refunds for purchases made through eBay longer than 90 days ago cannot be processed through the marketplace. Contact our customer service team to make alternate arrangements.