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FAQs

HAVE A QUESTION?

Our Frequently Asked Questions (FAQs) come straight from our customer service department and the customers they serve. We have answers to general questions, such as 'how do I do a return' or 'how late do you ship out each day'. We also have answers to questions for specific parts. Take a look here first to save some time!

GENERAL

How to Create an Account to be Able to Purchase Product Off of The ROP Shop Website What information do I need off of my product to ensure a part will fit properly?

We HIGHLY recommend cross-referencing with your OEM part number for most replacement parts. This is especially true for engine or electrical parts. If you can’t find it in your parts manual or on the part itself then please feel free to contact us directly and we’ll be happy to help. If you are buying something for a riding lawnmower, check out our video on locating the correct information plate on your specific brand. When applicable, please include the following information in your message:

  1. Model and/or Sub-model
  2. Spec and/or Type Number
  3. Code and/or Serial Number
  4. Year
  5. Engine Horsepower

There may be some instances where we aren’t able to find your part number either. In those cases, we recommend contacting a local dealer of the brand of your unit. But please keep in mind that most parts can’t be returned once they’ve been used. If they are the incorrect replacement for your unit, they aren’t eligible for the warranty, so if you aren’t sure please let us know. We’ll do our best to help!

I’m tax exempt, how do I order without being charged sales tax?

We just need a copy of your tax exemption form. Once we have that on file, we can refund the tax on an existing order or take away the tax on an order you still need to place.

In order to start the process, please contact us by emailing your information and tax exemption form to: support@theropshop.com.

How do I add 'Tax Exempt' status to my orders?

OPTION 1: If you have already been charged tax on a current order, please contact our customer support team at support@theropshop.com to set up tax-exempt status and to get a refund for the tax you were charged.

OPTION 2: If you have not already placed an order, follow this link to our Tax Exempt page. There you will need to fill out the form and upload a copy of your tax exemption form for us to place on file. We will quickly add the exempt status to your active account for you to begin ordering. This can take up to 1 full business day to process. If you have any problems or questions, please contact one of the members of our customer support team at support@theropshop.com.

PRODUCT

CARBURETOR REPLACEMENTS AND PARTS

Are gaskets included with the carburetors?

Only if gaskets are shown in the listing pictures. None of the golf cart carburetors we carry come with gaskets. If a gasket is not included, contact us and we would be happy to see if we carry the gasket you need.

Will your carburetor tools work for my carburetor?

With carburetor tools, we're not able to confirm what tools will work for specific models/manufacturers. We can only say that the tool will work for the specific ‘style’ carburetor. If you have any further questions, contact us, and we will help you however we can.

LAWN MOWERS

The clutch cross-references with my OEM part number, but the pulley is on the wrong side.

You can remove the spacer that’s in the shaft and move it to the opposite side. It’s a tight fit, mainly to keep the vibrations from shaking it out, so you’ll need a little bit of elbow grease to get it out and put it back in.

Please note: We would NOT recommend using a spacer that is handmade or that came off of a different machine. This would void the warranty on our clutch. If you have any further questions, contact us, and we will help you out.

How do I know if my lawn mower solenoid is bad?

To begin, place the ignition key to "On". On the solenoid, look for the wide terminal posts where the thick red wires connect to the solenoid. At the same time, place the metal shaft of a screwdriver on each of the big terminals. The solenoid is bad and should be replaced if the engine turns over and starts up. You can shop our selection of replacement solenoid parts in our shop section.

How often do you change spark plugs in a lawn mower?

It's recommended that spark plugs be changed every 50 hours maximum on most small engines. You can refer to our shop section to see if we carry your type of replacement spark plugs.

How do you test a lawn mower starter?

To test the starter, connect one end of a jumper wire to the battery's positive terminal and the other end to the small lug on the engine starter solenoid labeled S. The starter is bad and should be replaced if the motor turns over and starts. Visit our shop section to check for your replacement starter from our inventory.

Why does my lawn mower die after only running for a few seconds?

It could be caused by a variety of things. We'd recommend trying the easiest, most affordable repairs first. Issues that can cause this kind of symptom include a dirty carburetor, a faulty spark plug, a lack of gas supply to the engine, or a clogged air filter. However, if the lawnmower starts and then ceases running, the causes may be the same. A carburetor failure is the most common cause of a lawnmower starting and then failing. Visit our shop section to check for your replacement lawn mower parts from our inventory.

How often should you sharpen mower blades?

A mower blade should be sharpened every 20 to 25 hours of use on average. Depending on how much you mow and how long it takes, these hours can vary slightly. If at some point it is better to replace the mower blade, visit our shop section to check for your replacement lawn mower parts from our inventory.

Can I tip my lawn mower on its side?

Yes, however, there's a right way to do it. Make sure you disconnect the spark plug wire so your engine doesn't accidentally start. When you turn the mower over, the carb and air filter should point up to prevent leakage. The oil will flow from the cap if you tip it back with the spark plug facing forward, so when you turn the mower over to its side, the oil crankcase/oil dipstick/oil cap should point down.

How often should you change the oil in a push mower?

Engine oil and oil filters should be changed at least once a year, or after 50 hours of service, whichever comes first.

How do you service a lawn mower?
  1. Replace the oil in your engine.
  2. If the mower will not be used for longer than 30 days, add a fuel stabilizer to the fuel system or drain all fuel from the mower.
  3. Remove the spark plug(s) and install new ones.
  4. Clean or replace the air filter.
  5. Sharpen the blades.
  6. The lawnmower blades must be aligned.
  7. Keep the mower in decent working condition.

Visit our shop section to check for your replacement lawn mower parts from our inventory.

What should be included in a lawn mower tune up?

The air filter, spark plug, and oil system are the three primary components of any small engine tune-up, lawn mowers included.

First, check your oil level. If in running range, start the engine and let it warm up to allow the oil to flow more easily. You can then turn off the engine, pull your drain plug, and let the oil drain into a catch container. Once all the old oil is out, replace the plug and tighten it, checking for a proper seal. Follow your user’s manual to refill using the proper amount and recommended weight of oil.

For the spark plug(s), detach the lead from the plug, removing the plug with a socket wrench. You can use a wire brush to remove any light deposits, but if there are heavy deposits, scrapes, or other damage, it needs to be replaced. When re-installing the plug or putting a new one in, make sure it’s secure but not too tight.

Lastly, the air filter. If yours is made of foam, it's possible to clean it as long as there is no crumbling or yellow/brown staining. You can use dish detergent and a garden hose to wash it. Squeeze excess water out and allow it to try completely before re-installing it. However, if you have a paper air filter or if your foam filter is worn or stained, it will need to be replaced.

Lacking the parts you need for your tune-up? Take a look at our selection of replacement lawn mower parts. It's likely that we have what you need!

Should I run my lawn mower out of gas for winter?

As you probably know, gas left to sit can stiffen the plastic and rubber parts of the engine and draw moisture, which could cause rusting. It can also turn to varnish, a sticky substance that really gums up fuel systems. This can make it hard to start the engine, causing it to stall and run rough.

Although running a fuel tank dry may seem to be a smart move, it may cause damage to the engine. When it's time to pull a lawnmower out of storage, running it dry will make it more difficult for it to start right up. This applies to all your outside tools and appliances, from lawnmowers and blowers to trimmers and chainsaws. This is why running a stabilizer through it and simply siphoning the gas is a better option.

First, add the fuel stabilizer to the current tank of gas and drive the mower around for a while to circulate it through the machine. Switch off the mower and let the engine cool before siphoning the excess gas into a clean can.

How long does fuel stabilizer last?

The stabilizer will extend the shelf life of gasoline by one to three years, depending on the product. Stabilizers perform well when combined with new gasoline, but they can't slow down the oxidation of old fuel and can't restore the functionality of old gas.

How can I make sure your seat will fit my riding lawn mower?

The only way to be absolutely sure our seat will work for you is to take detailed measurements of the bolt pattern on the bottom of your original seat and compare them to our seat's bolt pattern. Our seats are designed to be as universal as possible. Model numbers and OEM part numbers in our listing titles and descriptions are potential matches only, and they are meant to help you find our seats in your search results.

Take a look at our replacement lawn mower seats to see if we have what you need. If you have any questions, don't hesitate to contact us.

PRESSURE POWER WASHER REPLACEMENT PUMPS, PARTS AND ACCESSORIES

FITMENT
Are pressure washer pumps interchangeable?

Yes, many models are. However, compatible replacement options do vary depending on your pressure washer engine shaft diameter, engine orientation, original pump bolt pattern, and your engine's horsepower. For more information, check out our detailed guide to finding the correct replacement pump.

How do I find the best replacement pump for my pressure washer?

We have a detailed guide which includes all the information you'll need to find the perfect replacement. Check out the article and fitment chart here.

If you need any help finding the right pump to fit your needs, please reach out to us at: support@theropshop.com

How do I know if my pressure hose will fit?

Most of our pressure washer pump models have a water outlet tube with male 22mm NPT thread, which will not work for certain pressure hoses. If you need a quick-connect fitting or an adapter, you can remove the brass outlet tube to reveal a 3/8" NPT female port. That thread size is much easier to find adapters for if needed. We carry other adapters as well, so if you need help finding one, let us know!

Which replacement pump head do I need for my unit?

Our pump heads ONLY fit AR (Annovi Reverberi) brand pumps. We would need the model number that is located on the leg of your original pump in order to verify fitment. If you have any further questions, contact us. We would be happy to help you.

There’s a spline on my shaft, not a keyway. What pump do I need?

If you have a spline or gear on your shaft, your original pump was most likely a strap-style (or bow tie) pump. That style of pump is no longer being manufactured. You can remove the spline to free up the shaft and use your model number to find the correct replacement. You’ll install the replacement directly onto the shaft with a keyway.

GENERAL
Why does my thermal valve look different than the product shown in the picture?

Most of our pumps arrive with the thermal valve already installed behind the water inlet. However, two of our models arrive with the thermal valve loose in the box with the pump to prevent it from being damaged during shipping. If your thermal valve arrived loose in the box, it can easily be re-installed using a 5/8" wrench. If you have any further questions, contact us, and we will help you out.

How long do pressure washer pumps last?

The majority of low-cost pressure washers use low-quality pumps. Those pumps can be expected to last between 60 and 100 hours of use. The life expectancy of pumps that are in better quality pressure washers can last 300 - 500 hours. Households use their pressure washer for about 50 hours per year on average.

Our pressure washer pumps come bench-tested for 300 working hours, and come with a one-year warranty against manufacturer defects.

What are the best pressure washer pumps?

We carry a wide variety of pumps designed to fit many makes, models, and engines with varying horsepower. Generally speaking, our Annovi Reverberi pumps are best suited for businesses or commercial use since they stand up well to high frequent operation. If you’re just using the power washer residentially, a Himore model could be a perfect replacement.

To find the replacement pump that is ideal for your engine and pressure washer, visit our replacement pump chart to figure out which one is right for you.

Can you repair a pressure washer pump?

Depending on the availability of replacement parts, it's certainly possible to replace the damaged or worn out parts of your pump. We carry replacement parts for Himore/Homelite and Annovi Reverberi brand pumps only.

If you're not able to find the parts you need to repair your original pump, or if the replacement parts are too costly, you'll want to consider replacing the whole pump. We do carry many affordable options to keep your pressure washer rugged.

Even after replacing the pump, it will still require regular servicing, including using pumpsaver in the off-season. See our Rugged U blog section for instructions on replacing a pressure washer pump.

Why do pressure washer pumps fail?

Pump cavitation and overheating from too much time in by-pass are the two most common causes of pressure washer pump failure.

Pump cavitation occurs when the pump is not provided with enough water. The supply to your unit must be greater than the pump's gallons per minute (GPM) rating.

Overheating is caused when your pressure washer sits in bypass for too long. When this happens, a fresh supply of water isn't passing through the pump and keeping it cool. This can cause seals and valves to rupture.

What is the difference between axial and triplex pumps?

Axial cam pumps are direct drive, which means they rotate at the same rate as the motor. They can wear out more quickly than a triplex pump, but they will have a lot of pressure and efficiency. Triplex plunger pumps are the best pressure washer pumps on the market, with a longer lifespan and improved performance.

What is the difference between a power washer and a pressure washer?

The main difference between power washing vs. pressure washing is heat. The jet wash in a power washing machine uses heated water, whereas the water in a pressure washer is not heated. However, these terms tend to be interchangeable to the average consumer. It's not recommended to use heated water with your pressure washer. Using hot water with a unit that's not built for it can cause internal damage and failure of seals and valves. Please follow your owner's manual instructions to prevent voiding your manufacturer's warranty.

Should you pressure wash your house?

Pressure washing your home can be immensely helpful. Pressure washing, when done correctly, will remove grime, bird droppings, and unsightly stains from your home. Mold and mildew, which are detrimental to both your home and your family's wellbeing, are eliminated by pressure washing. Just make sure you're using the correct spray tip for your home's exterior to avoid blasting away paint or causing damage to bricks and concrete.

Can you pressure wash an engine?

It's recommended to take great care when pressure washing anything mechanical like an engine. You also want to be sure to not do so when the engine is hot from running. If you decide to pressure wash your engine, follow all safety guidelines in your owner's manual. Use a low-pressure tip or reduce the load on the pressure washer to stop water from blasting into the electrical parts. If you're having trouble adjusting the pressure, shift the wand away from the engine. Using a spray bottle, remove all of the cleaner and residue from the engine until it's as clear as possible.

Can I put a bigger pump on my pressure washer?

To protect your engine and your new pump from damage or underperformance, be sure to check out our blog "Pressure Power Washer Pumps - All You Need to Know to Find Your Correct Replacement" to find the proper replacement pump is for your unit. Depending on your engine's horsepower, you might be able to find a compatible upgrade.

Where are Annovi Reverberi (AR) pumps made?

AR North America (ARNA) is an independently operated division of Annovi Reverberi (AR), the world's largest manufacturer of pressure washer pumps. AR, based in northern Italy, is a privately owned company since 1958. Some AR pumps are manufactured in Italy, while some are manufactured in China.

INSTALLATION
Do I need a keyway for installation, and do your pumps come with one?

Our pumps are installed onto the shaft of the engine with a keyway. If a keyway is pictured in the listing, it will come with one. Most of our pumps don't come with a keyway, but you need a new one, you can easily purchase it from our shop here.

My original pump uses a throttle cable. How do I hook that up to the new one?

Replacement pumps don't come with throttle cable compatibility because pump manufacturers don't make them that way. Pumps only come with a throttle cable when the pressure washer manufacturer puts it on themselves, but they aren't necessary for the pump to function. All the cable does is increase the RPMs on the engine when you squeeze the handle and bring them down when you release it. It's meant to extend the life of the engine, but you'll only notice a difference if the recommended scheduled maintenance for that engine is kept up with, and even then, it's fairly minimal.

Why aren’t the mounting holes of the replacement pump sitting flush with the bolt holes of the engine?

Some pressure washer models used pumps with slightly thicker feet, so the replacements don’t quite reach the same depth. Also, if your original pump had a hole in one of the legs for the oil reservoir, a Himore replacement pump will still work. You’ll simply need spacers and longer bolts to mount it in either case. The longer bolts will allow it to lift above that reservoir, and the spacers give the legs the support they need so they don’t break from the vibrations of the engine. Metal washers are perfectly suitable for spacers. Just make sure you use the same number and thickness for each bolt tab.

There’s a gap between the pump and the engine. Won’t that cause a problem?

No. As long as there’s plenty of contact between the shaft of the engine and the pump for the keyway, then a little space there won’t be a problem. However, if there's a gap between the engine block and the bolt flange, it's important to use spacers to close that gap. It's also important to use the same number and thickness of spacers for each bolt when installing the pump.

If you have any further questions, contact us. We will be happy to help you.

My pressure washer pump came with a threaded water outlet, but I need a quick-disconnect. Can I install one on this pump?

Yes, most of our pumps can accept a quick-disconnect fitting. Please contact us with your order number so we can give you directions specific to your pump.

MAINTENANCE
Do I need to change the oil in my pump?

Many of our pump models are sealed units that don’t require oil maintenance. However, some do need oil changes, so always check the paper manual that arrived with the pump, and keep it for future reference. A good rule of thumb; if your pump has an oil vent port, it will need regular oil changes. If it doesn't have one, it's a sealed unit and will not need the oil changed.

How often should you change pressure washer pump oil?

Many of our pumps are sealed units that don’t require oil maintenance. However, any models that have an oil vent port will need regular oil changes. The frequency does vary from model to model, based on manufacturer recommendations. Please check the paper manual that arrived with your pump for oil maintenance frequency specific to your model. If you're missing your manual, let us know and we would be happy to provide a digital copy.

How do you service a pressure washer pump?

Some pressure washer pumps require oil changes, some don't. Be sure to check the user manual to find out for sure. It's most important to treat your pressure washer pump with pump saver before storing it away for the winter season, especially if there is any chance the pressure washer or pump will be exposed to or near elements like cold or heat. You can pick up The ROP Shop's pump saver on our website.

How much oil goes in a pressure washer pump?

It's important to follow all recommendations from the manufacturer. Depending on the make and model of your pump, the oil weight and measurement will vary. Some of our pumps use 85W-90 gear oil, while others ONLY use a synthetic oil that is specific to that model. Be sure to check your paper manual that arrived with your pump for details. If your manual is missing, please contact us. We would be happy to provide a digital copy.

TROUBLESHOOTING
How do I know if my pressure washer pump is bad?

There are a few troubleshooting steps which can help you figure out whether it's time to find a replacement pump. We've created a step-by-step walkthrough to make the process easy and painless, which you can view by clicking here.

I’m not getting pressure, is my pump faulty?

Most pressure issues can be solved with a little bit of trouble-shooting, and are usually not caused by a manufacturing defect. First and foremost, make sure your keyway is inserted properly. If the pump is making a metal-on-metal grinding noise and giving no pressure, that is most likely the problem. This can cause internal damage to your new pump, so make sure you fix it fast!

Next, check your spray kit. A lot of pressure issues originate somewhere between the pressure hose and the nozzle. Nozzles (also known as spray tips) do wear out, so make sure you replace worn or broken ones. Obstructions in the gun or wand or any size leak can cause low pressure.

Specific to Himore pumps, the unloader valve pin may be stuck. You can remove the valve by taking out the U-clip and pulling the valve out of the pump. There is a metal rod (the pin) that sticks out of the back of the valve, the end that installs into the pump. You should be able to push the pin in, and it should spring back out. If it’s stuck, tap the pin against a hard surface to free it.

(Note: If you try each of these and are still not having any luck, you may need to adjust your unloader valve. Contact us, check the insert that came with your pump, or look at the FAQ regarding pressure adjustments to find out how to do that.)

My engine is stalling. Is the pump bad?

It's most likely your engine is just having issues supporting the PSI of your new pump. You can adjust the pressure of the pump down by following the instructions in the booklet that arrived with your pump. Beyond that, it’s most likely an engine problem, or you need a pump with a lower max PSI rating.

If your pump did not arrive with a manual booklet, or if you have since misplaced it, please contact us. We'd be happy to provide you with a free digital copy.

Why isn’t my chemical injector working?

You’ll want to make sure you’re using a low pressure (black) or soap tip. The injector won’t pick up if you’re using a high pressure tip. If you're using the proper tip and it’s still not working, you can remove the brass fitting and make sure the internal components are in the correct order. The spring should seat inside the pump first, then the ball, then the brass fitting.

Is my pressure washer pump bad?

Low pressure output may be caused by a pump failure, but many times, your spray tip has simply worn out. Before you start replacing any internal parts, swap out for a new spray tip. Low pressure at the nozzle may also be caused by a jammed unloader valve. If the unloader valve is stuck open and repeatedly recirculates water back to the pump inlet, it should be replaced. If the pump doesn't build up enough spraying pressure, fix the check valves or purchase one of our replacements to change out the whole pump. Check out our Rugged U blog for more troubleshooting your pressure washer pump.

Why is my pressure washer pump leaking oil?

A cracked or worn-out seal is the most common source of a pressure washer pump leaking oil. The pressure washer comes with a variety of seals to avoid water and oil leaks. A leak can be caused by a minor kink in these seals, particularly after repeated use. See our Pressure Washer shop category to find your pressure washer replacement seals.

Why does my power washer keep surging?

When the pressure or water stream is fine and then weakens or pulsates, it's called surging. It happens when the water source can no longer sustain the pump's flow rate. Water flow may be restricted to the pressure washer. Check that all hoses are free of kinks, leaks, or blockage. If the nozzle has even a little bit of dirt in the tip, it may cause enough obstruction for the pressure washer to pulsate. If your pressure washer came with a nozzle cleaner, use it to clean the tip. This could also be a sign that your pressure washer pump may need parts replaced or replacement of the whole pump itself. Please visit our Rugged U troubleshooting blog, "Having Pressure Washer Pump Issues? Start Trouble Shooting Here." for more details.

Why does my pressure washer die when the trigger is released?

If a pressure washer stalls when the trigger on the gun is released, this could indicate a problem in the unloader valve. It is a simple process to remove and replace the unloader. Please visit our Rugged U troubleshooting blog, "Having Pressure Washer Pump Issues? Start Trouble Shooting Here." for more details.

USAGE AND OPERATION
How do I adjust the pressure on my pressure washer pump?

You will need to adjust the unloader valve, which regulates your pump's pressure. If you are having problems with the pressure levels on your pressure washer, visit our Rugged U troubleshooting blog, "Having Pressure Washer Pump Issues? Start Trouble Shooting Here." for more details.

How many PSI do I need to clean concrete?

In order to effectively clean concrete, use a pressure washer with a rating of at least 3000 psi and a flow rate of at least 4 gallons per minute (GPM). Pumps with lower ratings than this will still clean concrete, but results could be less effective or require multiple cleanings.

How to adjust my Annovi Reverberi Minimatic Unloader SRMW - SRM (AR-AR42118 - 100246) How to adjust my Annovi Reverberi Gymatic Unloader Valve (AR-AR20242 - 100226, AR-AR20400 - 100227, AR-AR22287 - 100233) How to adjust my Annovi Reverberi Minimatic 4-B Unloader (AR-AR21039 - 100228)

TIRES AND ACCESSORIES

How do I figure out what size tire chains/tubes I need?

You would go by the size of the tire you’re purchasing it for. Keep in mind that tire chains AND tire tubes are made to fit multiple sizes. As long as your exact size is listed in the title or the listing description tab, our product will fit. However, if your size is ½” off on any measurement, then our tire chains or tubes will not work for that tire.

If you have any further questions, contact us. We would be happy to help you.

My tires aren’t turf tires, will your chains still work?

Unfortunately, no. We don’t recommend using our tire chains on anything other than turf tires. Ag and industrial tires have deep grooves that our chains tend to get pressed down into, which means they aren’t really doing much at that point. We recommend looking for net or diamond style chains for tires that have chunky treads.

SNOWPLOW PARTS AND ACCESSORIES

Will your blade extensions work on my snow plow?

Pro-wings aren't recommended for Meyer 2 meter, Western 8 1/2", or any brand 9' or 10' plows, except Meyer 9'. They’re also not recommended for polymer plows.

How do I find the right snow shoes for my snow plow?

If you can’t verify with your OEM part number, then you can also check with the shaft length and diameter. Those will need to match your original to be a proper fit.

How do I know if these angling cylinder rams will fit my snow plow?

First, we recommend cross-referencing with your OEM part number. If you can’t find that, you can double check with the size of the stroke and the bore of your original. You will also need to check the extended and retracted lengths. If you're able to find a replacement with measurements that match, they'll fit.

Will your snowplow light kit work for my plow?

Our light kit can be used on any manufacturer brand of plow, but you may need to fabricate brackets to accept the dual studded mounts. Also, you may need to cut the connection ends and hardwire the lights to the plow harness. Unfortunately, we don't have a way to verify what specific snowplows these will work on. The mounting system is universal, it's just the wiring harness connectors you need to check to make sure it will connect to your original. If the connections don't match, you can splice the wires and connect them that way. However, doing so would void the one-year warranty against manufacturer defects.

If you have any further questions, contact us, and we will help you out.

SHIPPING

Can I get my order shipped faster?

Sure! Our standard shipping is always free within the lower 48 states, but we’re happy to expedite your item for a nominal fee. Just choose the option you need at checkout and it will tell you how much it'll cost.

For more information on our shipping options, please see our Shipping page.

What shipping methods do you use?

We mainly use USPS and UPS, depending on the size of the item, though we do use FedEx as well. In some cases (e.g. bulk quantities, larger used parts, etc.) we can also ship freight. For international orders, we also use Globegistics.

For more information on shipping, please see our Shipping page.

Where is my order?

If you have any questions or concerns regarding your order, you're always welcome to contact us via the marketplace you purchased from. You’re also welcome to e-mail us at support@theropshop.com or live chat with us on our website.

If your item shows delivered but you do not have the item, please first check with other members of your household and your neighbors to see if one of them might have accepted the delivery. If you're still unable to locate the item, call the postal carrier and give them your tracking number. They should have GPS positioning on all delivery scans, so they'll be able to tell exactly where the order was delivered and will be able to help you track down the package. If you need further assistance, please contact us!

My international order has not been delivered yet. Why is there a delay?

Unfortunately, our international shipments may take up to eight weeks for delivery, depending on the region the order is being delivered to, customs, and local postal carriers. If your order does not arrive within eight weeks, please contact us and we would be happy to assist you.

My order is missing pieces. How can I get replacements?

Please contact us! We will need your order number and a picture of the packaging your order arrived in to best assist you.

RETURNS

Turns out I don’t need this part. Can I return it?

As long as the part has not been installed, absolutely! If it’s an electrical or engine part that has been installed, then no, we cannot accept it back as a return. Some parts can be sent back after they’ve been installed, but that’s a case by case situation. In some instances, we may not be able to issue a full refund. Please contact us directly with your info and we’ll be happy to see what we can do.

For more information on returns, see our Warranty & Returns page.

How do I make a return?

If you purchased through our website, please follow this link to begin the return process.

If you purchased from our store on Amazon, please use your order history on Amazon to request a return authorization.

If you purchased through our eBay or Walmart store, you may call us at 1-844- My ROP Shop (1-844-697-6774), email us through support@theropshop.com, or contact us via the marketplace through which you made the purchase. We can then issue a return authorization for your order. We'll need your order number and the reason for the return to best assist you.

Please note: refunds for orders placed outside of www.theropshop.com (eBay, Walmart.com, Amazon) are processed and reflected in the marketplace in which it was purchased.

WARRANTY

Do you have a warranty?

Yes, we have a 1-year warranty against manufacturer defects on all of our items. For most of our items, we have to verify the correct replacement was purchased for your unit. If you can provide the information of the unit it was installed on when inquiring about the warranty, that will speed up the process. Some of our items are warrantied by the manufacturer, so for those items we’ll provide you with the contact information.

For more warranty related questions, please see our Warranty Information page.

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