FAQs

Please contact our customer support team at [email protected] to set up tax-exempt status. We would recommend creating an account here. We will quickly add the exempt status to your active account for you to begin ordering. This can take up to 1 full business day to process.

Our site uses USPS.com to verify the address you enter. If your address doesn't match USPS's records, the verification won't work. If you're getting the "invalid address" error message, make sure you haven't included any abbreviations in your address. For example, if you entered your address as "12345 N Main St" but it's showing as invalid, try "12345 North Main Street" instead.

The postal code that was entered during checkout does not match the billing address. You will want to make sure you enter the correct postal code at checkout that matches the billing address.

We mainly use USPS and UPS, depending on the size of the item, though we do use FedEx as well. In some cases (e.g., bulk quantities, larger used parts, etc.) we can also ship freight. For international orders, we use Asendia or FedEx International.

For more information on shipping, please see our Shipping page.

Sure! Our standard shipping is always free within the lower 48 states, but we’re happy to expedite your item for a nominal fee. Just choose the option you need at checkout, and it will tell you how much it'll cost.

For more information on our shipping options, please see our Shipping page.

Unfortunately, our international shipments may take up to eight weeks for delivery, depending on the region the order is being delivered to, customs, and local postal carriers. If your order does not arrive within eight weeks, please contact us, and we would be happy to assist you.

As long as the part has not been installed, absolutely! If it’s an electrical or engine part that has been installed, then no, we cannot accept it back as a return. Some parts can be sent back after they’ve been installed, but that’s a case-by-case situation. In some instances, we may not be able to issue a full refund. Please contact us directly with your info, and we’ll be happy to see what we can do.

For more information on returns, see our Warranty & Returns page.

If you purchased through our website, please follow this link to begin the return process.

If you purchased from our store on Amazon, please use your order history on Amazon to request a return authorization.

If you purchased through our eBay or Walmart store, you may call us at 1-844- My ROP Shop (1-844-697-6774), email us through [email protected], or contact us via the marketplace through which you made the purchase. We can then issue a return authorization for your order. We'll need your order number and the reason for the return to best assist you.

Please note: refunds for orders placed outside of www.theropshop.com (eBay, Walmart.com, Amazon) are processed and reflected in the marketplace in which they were purchased.

Yes, we have a one-year warranty against manufacturer defects on all of our items. For most of our items, we have to verify the correct replacement was purchased for your unit. If you can provide the information of the unit it was installed on when inquiring about the warranty, that will speed up the process. Some of our items are warrantied by the manufacturer, so for those items, we’ll provide you with the contact information.

For more warranty-related questions, please see our Warranty Information page.

We HIGHLY recommend cross-referencing with your OEM part number for most replacement parts. This is especially true for engine or electrical parts. If you can’t find it in your parts manual or on the part itself, then please feel free to contact us directly, and we’ll be happy to help. If you are buying something for a riding lawnmower, check out our video on locating the correct information plate on your specific brand. When applicable, please include the following information in your message:

1. Model and/or Sub-model
2. Spec and/or Type Number
3. Code and/or Serial Number
4. Year
5. Engine Horsepower

There may be some instances where we aren’t able to find your part number either. In those cases, we recommend contacting a local dealer of the brand of your unit. But please keep in mind that most parts can’t be returned once they’ve been used. If they are the incorrect replacement for your unit, they aren’t eligible for the warranty, so if you aren’t sure, please let us know. We’ll do our best to help!

Depending on the availability of replacement parts, it's certainly possible to replace the damaged or worn-out parts of your pump. We carry replacement parts for Himore/Homelite and Annovi Reverberi brand pumps only.

If you're not able to find the parts you need to repair your original pump, or if the replacement parts are too costly, you'll want to consider replacing the whole pump. We do carry many affordable options to keep your pressure washer rugged.

Even after replacing the pump, it will still require regular servicing, including using pump saver in the off-season. See our Rugged U resources for instructions on replacing a pressure washer pump.

The majority of low-cost pressure washers use low-quality pumps. Those pumps can be expected to last between 60 and 100 hours of use. The life expectancy of pumps that are in better quality pressure washers can last 300 - 500 hours. Households use their pressure washers for about 50 hours per year on average.

Our pressure washer pumps come bench-tested for 300 working hours and come with a one-year warranty against manufacturer defects.

Yes, many models are. However, compatible replacement options do vary depending on your pressure washer engine shaft diameter, engine orientation, original pump bolt pattern, and your engine's horsepower. For more information, check out our detailed guide to finding the correct replacement pump.

We have a detailed guide which includes all the information you'll need to find the perfect replacement. Check out the article and fitment chart here.

If you need any help finding the right pump to fit your needs, please reach out to us at [email protected]

Our pump heads ONLY fit AR (Annovi Reverberi) brand pumps. We would need the model number that is located on the leg of your original pump in order to verify fitment. If you have any further questions, contact us. We would be happy to help you.

AR North America (ARNA) is an independently operated division of Annovi Reverberi (AR), the world's largest manufacturer of pressure washer pumps. AR, based in northern Italy, is a privately owned company since 1958. Some AR pumps are manufactured in Italy, while some are manufactured in China.

If you have a spline or gear on your shaft, your original pump was most likely a strap-style (or bow tie) pump. That style of pump is no longer being manufactured. You can remove the spline to free up the shaft and use your model number to find the correct replacement. You’ll install the replacement directly onto the shaft with a keyway.

Our pumps are installed onto the shaft of the engine with a keyway. If a keyway is pictured in the listing, it will come with one. Most of our pumps don't come with a keyway, but if you need a new one, you can easily purchase it from our shop here.

Replacement pumps don't come with throttle cable compatibility because pump manufacturers don't make them that way. Pumps only come with a throttle cable when the pressure washer manufacturer puts it on themselves, but they aren't necessary for the pump to function. All the cable does is increase the RPMs on the engine when you squeeze the handle and bring them down when you release it. It's meant to extend the life of the engine, but you'll only notice a difference if the recommended scheduled maintenance for that engine is kept up with, and even then, it's fairly minimal.

Some pressure washer models use pumps with slightly thicker feet, so the replacements don’t quite reach the same depth. Also, if your original pump had a hole in one of the legs for the oil reservoir, a Himore replacement pump will still work. You’ll simply need spacers and longer bolts to mount it in either case. The longer bolts will allow it to lift above that reservoir, and the spacers give the legs the support they need so they don’t break from the vibrations of the engine. Metal washers are perfectly suitable for spacers. Just make sure you use the same number and thickness for each bolt tab.

No. As long as there’s plenty of contact between the shaft of the engine and the pump for the keyway, then a little space there won’t be a problem. However, if there's a gap between the engine block and the bolt flange, it's important to use spacers to close that gap. It's also important to use the same number and thickness of spacers for each bolt when installing the pump.

If you have any further questions, contact us. We will be happy to help you.

There are a few troubleshooting steps which can help you figure out whether it's time to find a replacement pump. We've created a step-by-step walkthrough to make the process easy and painless, which you can view by clicking here.

It's most likely your engine is just having issues supporting the PSI of your new pump. You can adjust the pressure of the pump down by following the instructions in the booklet that arrived with your pump. Beyond that, it’s most likely an engine problem, or you need a pump with a lower max PSI rating.

If your pump did not arrive with a manual booklet, or if you have since misplaced it, please contact us. We'd be happy to provide you with a free digital copy.

You’ll want to make sure you’re using a low-pressure (black) or soap tip. The injector won’t pick up if you’re using a high-pressure tip. If you're using the proper tip and it’s still not working, you can remove the brass fitting and make sure the internal components are in the correct order. The spring should seat inside the pump first, then the ball, then the brass fitting.

A cracked or worn-out seal is the most common source of a pressure washer pump leaking oil. The pressure washer comes with a variety of seals to avoid water and oil leaks. A leak can be caused by a minor kink in these seals, particularly after repeated use. See our Pressure Washer shop category to find your pressure washer replacement seals.

When the pressure or water stream is fine and then weakens or pulsates, it's called surging. It happens when the water source can no longer sustain the pump's flow rate. Water flow may be restricted to the pressure washer. Check that all hoses are free of kinks, leaks, or blockage. If the nozzle has even a little bit of dirt in the tip, it may cause enough obstruction for the pressure washer to pulsate. If your pressure washer came with a nozzle cleaner, use it to clean the tip. This could also be a sign that your pressure washer pump may need parts replaced or replacement of the whole pump itself. Please visit our Rugged U troubleshooting blog, Pressure Washer Pump Troubleshooting Guide, for more details.

If a pressure washer stalls when the trigger on the gun is released, this could indicate a problem in the unloader valve. It is a simple process to remove and replace the unloader. Please visit our Rugged U troubleshooting blog, Pressure Washer Pump Troubleshooting Guide, for more details.

You will need to adjust the unloader valve, which regulates your pump's pressure. If you are having problems with the pressure levels on your pressure washer, visit our Rugged U troubleshooting blog, Pressure Washer Pump Troubleshooting Guide, for more details.

Instructions for adjusting SRMW SRMV unloaders

Instructions for Adjusting AR Gymatic unloader valves

Instructions For Adjusting AR Minimatic 4 B

Many of our pump models are sealed units that don’t require oil maintenance. However, some do need oil changes. Depending on the make and model of your pump, the oil weight and measurement will vary. Some of our pumps use 85W-90 gear oil, while others ONLY use a synthetic oil that is specific to that model. Be sure to check your paper manual that arrived with your pump for details. If your manual is missing, please contact us. We would be happy to provide a digital copy.

A good rule of thumb: if your pump has an oil vent port, it will need regular oil changes. If it doesn't have one, it's a sealed unit and will not need the oil changed.

You would go by the size of the tire you’re purchasing it for. Keep in mind that tire chains AND tire tubes are made to fit multiple sizes. As long as your exact size is listed in the title or the listing description tab, our product will fit. However, if your size is ½” off on any measurement, then our tire chains or tubes will not work for that tire.

If you have any further questions, contact us. We would be happy to help you.

Unfortunately, no. We don’t recommend using our tire chains on anything other than turf tires. Ag and industrial tires have deep grooves that our chains tend to get pressed down into, which means they aren’t really doing much at that point. We recommend looking for net or diamond style chains for tires that have chunky treads.

Pro-wings aren't recommended for Meyer 2 meter, Western 8 1/2', or any brand 9' or 10' plows, except Meyer 9'. They’re also not recommended for polymer plows.

If you can’t verify with your OEM part number, then you can also check with the shaft length and diameter. Those will need to match your original to be a proper fit.

First, we recommend cross-referencing with your OEM part number. If you can’t find that, you can double-check with the size of the stroke and the bore of your original. You will also need to check the extended and retracted lengths as well as the port size and location. If you're able to find a replacement with measurements that match, they'll fit.

Our light kit can be used on any manufacturer brand of plow, but you may need to fabricate brackets to accept the dual studded mounts. Also, you may need to cut the connection ends and hardwire the lights to the plow harness. Unfortunately, we don't have a way to verify what specific snowplows these will work on. The mounting system is universal; it's just the wiring harness connectors you need to check to make sure it will connect to your original. If the connections don't match, you can splice the wires and connect them that way. However, doing so would void the one-year warranty against manufacturer defects.

If you have any further questions, contact us, and we will help you out.